Privacy Policy

• Contact details: full name, address, phone number, email address
• Location information: service address, ZIP code
• Payment information: credit/debit card details (securely processed through Square Payment)

• Basic data: name, breed, age, weight
• Medical information: vaccination status, health conditions, medications
• Behavioral information: temperament, special needs, history of aggression or anxiety

• Browsing data: IP address, browser type, pages visited on our website
• Cookies: we use cookies to enhance the user experience on our website

How We Use Your Information
Service Delivery
Schedule and coordinate training sessions
Communicate with you about appointments and services
Process payments securely
Provide personalized care for your pet
Service Improvement

Analyze usage patterns to improve our services
Develop new training programs
Evaluate customer satisfaction
Marketing and Communication

• Send updates about our services (only with your consent)
• Share educational content about pet care
• Inform you about special promotions

• Square Payment: for secure payment processing
• Cloud service providers: for secure data storage
• Communication services: for sending messages and emails

• Required by law or legal process
• Necessary to protect our legal rights
• Required in the case of a veterinary emergency

• Promotion on our website
• Social media content
• Educational marketing materials
  Right to Object
  You may object to the use of images of your pet by notifying us in writing prior to the service. We will fully respect your decision without affecting the quality of the service.
  Data Security
  Protection Measures
  • Encryption of sensitive data
  • Restricted access to personal information
  • Regular staff training on privacy
  • Periodic security audits
    Right to Object
    You may object to the use of images of your pet by notifying us in writing prior to the service. We will fully respect your decision without affecting the quality of the service.
    Data Security
    Protection Measures
    • Encryption of sensitive data
    • Restricted access to personal information
    • Regular staff training on privacy
    • Periodic security audits
      Data Retention
      • Contact information: retained while you maintain active services
      • Pet medical information: retained for 3 years after the last service
      • Payment information: processed immediately and not stored
      Your Privacy Rights
      Access and Correction
      You have the right to:
      • Request access to your personal information
      • Correct inaccurate information
      • Update your contact details
      Data Deletion
      You may request deletion of your personal information, subject to:
      • Legal retention requirements
      • Service security needs
      Marketing Communications

      You can opt out of marketing communications at any time through:

      • Unsubscribe links in emails
      • Contacting us directly by phone or message

      Minors

      Our services are directed to adults responsible for pets. We do not intentionally collect personal information from children under 13.

      Cookies and Tracking Technologies

      Cookie Usage

      We use cookies to:

      • Remember your preferences
      • Analyze website traffic
      • Improve site functionality

      Cookie Control
      You can manage cookies through your browser settings.

      Changes to This Policy

      We reserve the right to update this Privacy Policy. Significant changes will be communicated through:

      • Email to active customers
      • Prominent notice on our website
      • Text message for important updates

      Contact

      For questions, concerns, or requests related to this Privacy Policy, please contact:

      Itsy Bitsy Paw LLC